There is often confusion as to when a credit note should be offered by a retailer, and in turn, when the consumer should accept one. Such confusion usually stems from lack of information about ...

For example, some may let you use your credit note across multiple bookings, while others will only allow you to redeem the value in one transaction. Also be aware that if you use your credit note to ...

An Orwell prize-nominated investigative journalist, Kate lives in Portugal and covers news, travel rules, tourist taxes and visas. The Civil Aviation Authority (CAA) is urging travellers to 'take ...