Every year, businesses consider ways to provide increasing levels of customer service and reduce customer care costs. For many, lowering the turnover rate of agents is a priority. After all, 93% of ...

Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

The Business Research Company's global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032 LONDON, Aug. 15, 2023 /PRNewswire/ -- In ...

G2 recognition is unique because it recognizes companies based on independently benchmarked software user reviews and ...

As their stocks tank, software makers are rebranding themselves as A.I. innovators. Sparkle emojis are everywhere, but some efforts have been more successful than others.

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...